Return Policy

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Return Eligibility

We want you to be completely satisfied with your purchase from Fitlifthub. If you're not, you may return most items under the following conditions:

• Your return window depends on your country — see the table below.
• Items must be unused, unworn, and in their original condition.
• Items must be in the original packaging with all tags, manuals, and accessories included.
• Proof of purchase (order number or receipt) is required.

Return Window & Cost by Country

Don't see your country listed? Use the checker below, or contact us and we'll confirm your return window and any applicable cost.

Check Your Return Eligibility

Select your country from the list below to instantly see if it's covered under our standard return policy.

Non-Returnable Items

For hygiene, safety, and other reasons, the following items cannot be returned or exchanged:

• Opened or used supplements, nutrition products, and consumables
• Worn or used personal items (e.g. gloves, straps, mouthguards) once removed from packaging
• Gift cards
• Items marked "Final Sale" or purchased at clearance pricing
• Custom or made-to-order items

How to Start a Return

1. Email us at support@fitlifthub.com with your order number and the item(s) you would like to return.
2. Our team will review your request and confirm your return is eligible.
3. We will send you a prepaid return shipping label along with packing instructions.
4. Pack the item securely and drop it off at the specified carrier location.

Return Shipping

Return shipping is completely free for all eligible returns within the United States — we cover the cost of the prepaid label. For international returns, please see the International Returns section below.

Restocking Fee

We do not charge a restocking fee on standard returns. The only exception is large equipment (e.g. treadmills, racks, benches) returned for reasons other than a defect, which may be subject to a 10–15% restocking fee to cover inspection and repackaging costs. This will always be communicated to you clearly before your return is finalized.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

• Approved refunds are processed within 5–7 business days.
• Refunds are issued to your original payment method by default.
• If you would prefer store credit instead, let us know — store credit is issued instantly and never expires.
• Depending on your bank or card provider, it may take an additional 3–10 business days for the refund to appear on your statement.

Exchanges

Need a different size or color instead of a refund? Let us know when you contact us to start your return, and we will arrange an exchange for the same item wherever stock allows. If the item is not available, we will issue a full refund instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at support@fitlifthub.com with your order number and a photo of the item. We will arrange a free replacement or a full refund — no return shipping cost to you.

Warranty

Select equipment includes a manufacturer's warranty covering defects in materials or workmanship for a period of 12 months from the date of delivery. If a covered item develops a fault outside our standard return window, contact us with your order number, a description of the issue, and photos or video if possible — we will guide you through the manufacturer's warranty process.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@fitlifthub.com. If your order has not yet shipped, we will cancel it and issue a full refund. If it has already shipped, you are welcome to refuse delivery or request a return once it arrives, following the standard return process above.

Price Adjustments

If an item you purchased at full price goes on sale within 7 days of your order date, contact us and we will refund the difference as store credit. Price adjustments do not apply to items already marked as final sale or clearance.

Late or Missing Refunds

If it has been longer than 10 business days since your refund was approved and you still have not received it, first check with your bank or card provider, as processing times can vary. If you have done this and still have concerns, reach out to us and we will look into it right away.

International Returns

For orders shipped outside the United States, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Please contact us before sending anything back so we can confirm the correct return address and process.

Frequently Asked Questions

Need Help?

Our team is happy to help with any return, refund, or exchange questions.

Email: support@fitlifthub.com
Business Address: West Ave, Miami Beach, FL, United States