Frequently Asked Questions

Simply browse our store, add items to your cart, and follow the checkout steps. You'll receive an order confirmation email as soon as your payment is processed.

If your order hasn't shipped yet, contact us as soon as possible at support@fitlifthub.com and we'll do our best to update or cancel it. Once an order has shipped, it can no longer be changed.

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

We're sorry for the mix-up. Contact us within 7 days of delivery at support@fitlifthub.com with your order number and a photo of the item, and we'll arrange a free replacement or refund.

Orders within the United States typically arrive within 3–4 business days after processing. Delivery times for other countries vary — see our Shipping Policy for full details by country.

Yes. All orders over $100 (before tax) qualify for free standard shipping within the United States. Orders under $100 have a flat shipping rate shown at checkout.

Yes, we currently ship to the United States, United Kingdom, Canada, Australia, New Zealand, Europe & EFTA, Switzerland, Romania, Saudi Arabia, and Mexico. Don't see your country? Contact us and we'll let you know if we can accommodate your order.

It can take 24–48 hours after your shipping confirmation email for tracking details to appear. If it's been longer, feel free to reach out to us.

Return windows vary by country — 120 days for the United States, 90 days for the UK, Canada, and Australia, and 30 days for all other supported countries. See our Return Policy for the full list.

Return shipping is free for customers in the United States — we provide a prepaid label. For all other countries, the customer is responsible for return shipping costs, unless the item arrived damaged or incorrect.

Once we receive and inspect your return, refunds are processed within 5–7 business days. Your bank may take an additional 3–10 business days to show the refund on your statement.

Yes. Let us know when you start your return and we'll arrange an exchange for the same item wherever stock allows, or a full refund if it's unavailable.

Opened supplements, worn personal items, gift cards, final sale items, and custom or made-to-order products are not eligible for return. See our Return Policy for the complete list.

We accept all major credit and debit cards, along with other secure payment options available at checkout.

Yes. All transactions are processed through secure, encrypted payment gateways. We never store your full card details on our servers.

Prices are displayed in USD by default, but you can switch currencies at checkout if your bank supports local currency conversion.