Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship internationally to 16 countries including the US, Canada, Mexico, UK, France, Germany, Netherlands, Spain, Switzerland, UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Australia, and New Zealand. Orders over $100 qualify for free shipping. Don't see your country? Contact us and we'll let you know if it can be added.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value, and will be calculated at checkout. Orders over $100 qualify for free shipping within the US.

Question 5

What is your return policy?

Accepted Answer

Please check our return, refund and exchange policy on our policy page.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at Support@fitlifthub.com Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Question 10

How can I contact you?

Accepted Answer

You can reach us at support@fitlifthub.com. We'll get back to you as soon as possible.

Frequently Asked Questions